Water Department

Water towerJuneau residents and businesses use over 66 million gallons of water each year. Water is vital to our community and we are fortunate in Juneau to have a high-quality water supply. One of our priorities is protecting this natural resource!

There are three deep wells in Juneau reaching down to the Niagara-Plattville-Trenten aquifers (in the limestone formation). Water pumped from those depths comes out nice and cold; about 52 degrees year 'round. The water is tested and treated regularly to ensure Juneau residents and businesses continue to receive a safe and plentiful water supply.

Water Quality

The Juneau Utility routinely monitors the city’s drinking water according to Federal and State regulations. Our constant goal is to provide you with a safe and dependable supply of drinking water. We want you to understand the efforts we make to continually improve the water treatment process and protect our water resources. We are committed to ensuring the quality of your water.

View our most recent Water Quality Report

If you have any questions about this report, or concerning your water utility, please contact us at 920-386-4815.

 

Lead in Drinking Water

Juneau Utilities has found high levels of Lead in drinking water in some homes.  The levels are above the US Environmental Protection Agency's (EPA) action limit.  When water makes contact with plumbing containing lead for several hours, lead may 'leach' into the drinking water.  Homes built prior to 1950 are more likely to have lead pipes, and homes built prior to 1984 may have solder containing lead at pipe joints.  Juneau Utilities is committed to addressing this concern and educating our customers about lead in our drinking water.   

Lead Regulations and What You Should Know

Does My Home Plumbing Contain Lead?

Lead In Drinking Water Brochure

Lead Public Education Brochure

Lead Update From The Superintendent

 

Radium in Drinking Water

Juneau Utilities had found elevated levels of Radium in one of our wells, and the well was taken offline at that time. The well has been rehabbed, and tests for radium were taken and it has passed. Therefore, the well has been returned to service. Testing will continue throughout the year to insure it remains safe.  Juneau Utilities is committed to addressing water quality concerns and will continue to educate our customers about our drinking water.

Radium in Drinking Water Brochure 

Radium Update from Superintendent

 

Meter Reading & Billing

Similar to reading your electric meter, Juneau Utilities crew members collect usage data from your water meter with an automatic meter reading (AMR) device. Our data collection devices read your meter from a distance and store that information in a format that is then downloaded into our billing software to help produce your monthly billing statement.

In some cases or during certain times of year when we are not able to get close enough to your meter, our data collection devices are not able to communicate with your meter to deliver consumption data. In that event, we provide you with an estimated billing statement, based on your normal usage history for that time of year. Any difference between the amount actually used and the estimated amount billed is corrected automatically when the next regular meter reading is obtained.  Ultimately, you pay only for the amount of water actually used.

View our Residential, Commercial and Industrial Water Rates